KüchenTreff Merz

„Wir haben gestern unsere neue Küche gekauft und wurden von Herrn Uzun beraten. Er war super freundlich, unglaublich zuvorkommend und hat sich wirklich Zeit für uns genommen – sogar über die Öffnungszeiten hinaus! Dank seiner Geduld und Kompetenz haben wir unsere absolute Traumküche gefunden, und das zu einem fairen Preis. Die Beratung war top, alles wurde genau auf unsere Wünsche abgestimmt. Einfa"

„A completely new exhibition is being built here. A completely new studio area was already built last year. The kitchens and the overall concept are truly appealing. Although the right-hand part of the exhibition is still under construction, it's safe to assume that Gladbach's most beautiful kitchen studio is being built here! KüchenTreff Merz is a true family business. The owner is always close to the customer and, together with his team, turns kitchen dreams into reality."

„I recently visited this kitchen studio and was completely impressed. The showroom is very attractively designed, with a large selection of modern and stylish kitchens. I was particularly impressed by the well-thought-out layout of the kitchens, the friendly manager, the high-quality materials, and the pleasant atmosphere in the studio. You immediately feel like you're in good hands. Anyone looking for inspiration or a new kitchen should definitely stop by! The store is currently under renovation and will soon be expanded to include a display of entry-level kitchens. So there's something for everyone. Great class👍🏼"

„We have had a kitchen installed recently and we could not be happier with the result. Any and all concerns we had were addressed and the advisor was more than happy to make alterations to the original plan, work with us around any difficulties and even travel an hour to our home on two seperate occasions to make sure the installation would be as smooth as possible. Excellent service, highly recommended!"

„Never again Küchen Merz! The initial consultation was really good, but the trouble started with the installation. Shortly after assembly, water was constantly leaking, which was clumsily "fixed" with a piece of wood. Then a shelf sagged – at least it was replaced under warranty. The real drama began with the cooktop: it broke down after only a short time. We haven't been able to cook for weeks. The kitchen studio declared itself no longer responsible because the warranty had just expired and referred us to the manufacturer, which is located abroad. The German customer service demanded exorbitant repair prices. An electrician we called in finally determined that the cables had burned through – with a real risk that the cooktop could have caught fire. He suspected a clear installation error, since cables don't burn through due to age after such a short time. Our complaint by phone was not only rejected by customer service but treated in an outrageous manner. We were even accused of having "tampered with" the stove ourselves. Since then, they have refused to speak to us. For us, this is absolutely unacceptable: After a house fire, we bought our new kitchen from Merz – and now we're back to dealing with massive problems and a non-functional kitchen, forced to use a camping stove. We will be taking legal action. Addendum: Attached are pictures of the charred parts. We informed Küchen Merz and requested reimbursement for the repair costs. However, Küchen Merz still refuses to cover the costs. An expert and a lawyer have been contacted. Customer service would get zero stars if that were possible. One star is still too generous. Conclusion: Never again Küchen Merz!"