Bulthaup Frankfurt GmbH

„Bulthaup sells very beautiful kitchens. Their advice and sales are excellent, but unfortunately, for the past two years, their customer service hasn't lived up to the brand and price tag. We bought our kitchen five years ago and have been having recurring problems with several touch-sensitive drawers that no longer close. A friendly service technician came to document the damage, but we've been waiting for a repair appointment for a year and a half. Several calls and personal visits to the store are always met with a friendly response, but nothing has happened. "Customer service is self-sufficient," the friendly sales representative repeatedly says. That's something to be aware of when buying and then using such an expensive kitchen."

„Bulthaup verkauft sehr schöne Küchen, Beratung und Verkauf laufen hervorragend, aber der Kundenservice entspricht leider seit 2 Jahren überhaupt nicht dem, was die Marke und der Preis vermitteln. Wir haben vor 5 Jahren unsere Küche gekauft und haben inzwischen immer wieder Probleme mit mehreren Touch-Schubladen, die nicht mehr schließen. Es kam ein freundlicher Servicetechniker, der Schäden aufnimmt, aber auf den Reparaturtermin warten wir jetzt seit 1,5 Jahren. Mehrere Anrufe und persönliche Be"

„The Bulthaup Frankfurt branch has a fantastic service technician/carpenter, as we discovered during the detailed renovation of our Bulthaup System 25 kitchen, which was necessary after many years: First, Mr. Christian Prohn provided us with very competent advice on which parts would be best to replace (primarily the uprights, but also the base panels and other small parts for a uniform look, as well as the sink's valve lever mechanism). His flexibility is demonstrated, among other things, by his recommendation of non-Bulthaup parts (Ninka waste system) for the necessary replacement of the waste bin drawer, which has proven very successful. During the consultation before placing the order, it became clear that Mr. Prohn is an excellent expert on Bulthaup systems, including the weaknesses of some parts. Secondly, the advice regarding two new electrical appliances was very competent – ​​although we knew we wanted to switch from a gas stove to induction, the explanation of the advantages and disadvantages, including the risks of failure, of the various full-field induction cooktops from various manufacturers provided a very good basis for our decision. The same applies to the advice regarding a new extractor hood; we would never have thought of the manufacturer Berbel on our own, whose hood we are now delighted with. Thirdly, Mr. Prohn demonstrated his outstanding expertise as a craftsman/carpenter during the installation and replacement of the parts and appliances: fast, clean, and apparently completely flawless. I have rarely – probably never – experienced such a competent craftsman in my life. A brief background to our kitchen overhaul: We had purchased three small units of the timelessly beautiful Bulthaup System 25 in 1996 and added more parts in 2006 when we moved to a larger apartment. Cracks had now appeared on the edges of the side panels, necessitating replacement. Overall, we're thrilled with the quality and durability of Bulthaup furniture. However, I agree with one criticism raised by other reviewers: Bulthaup's pricing is slowly becoming unaffordable for middle-class families like us. It's a good thing we bought most of our Bulthaup furniture 28 and 18 years ago, respectively, and we expect to keep it in top-notch condition for at least another decade. At least now, after the array of minor repairs/replacements performed by Mr. Prohn."

„Very competent and friendly advice and planning – the result is fantastic and is admired by all our guests! Despite the large scope, the installation was ultimately completed very quickly. Thanks again for your great work! The kitchen is exactly as we imagined it :-)"